FAQ

What is KYUT BOX?
KYUT BOX is a monthly subscription box delivering cruelty-free and vegan beauty products such as make-up and skincare.


What can I expect in my box?
Boxes will be mainly focused on make-up and skincare but will also include fun accessories or tools. Our boxes will contain 4 to 5 products, no sample sizes . 


Are the products cruelty-free and vegan?
YES! All products are carefully selected and are always 100% cruelty-free and vegan. 

When will I get my box?
Boxes ship mid month. Cutoff dates for the current box is the 15th of each month so any orders placed after that will automatically roll over to the next month if the current box is sold out. If you order after that date but still want the previous box, please email us at support@kyutbox.com. If we have some in stock still, we will try to accommodate!


Do I get to choose preferences?
Unfortunately you cannot choose what color variation you will receive. We choose make-up items  that are neutral and work for all skin tones. We will not carry foundation or concealers. Our skincare items will work for all skin types. There will be times everyone gets the same color/shade and sometimes the shades may vary. Either way- everything will be absolutely beautiful.


Does it renew?
Yes, monthly subscriptions automatically renew every 30 days .
If you pre-paid for 3 or 6 months, they will renew every 3 or 6 months.

 

Why is my account past due?
When subscriptions renew and your card on file is not current, you will receive an email requesting an update to your billing. The system will automatically try every 3 days and if it is not updated by the third time, your subscription will expire.


Can I skip a month?
YES, you can skip any month you wish. You can do this by logging into your account; click the account icon 👤 in the top left corner and sign in to your account to manage your subscription.

 

How do I cancel my subscription?
You can cancel your subscription in your account; click the account icon 👤 in the top left corner and sign in to your account to manage your subscription.

  

My box shipped but I haven't received it, what do I do? Please contact your local USPS first as they will always have the most up to date info on transit. If your box says delivered, please email us within 30 days of delivery to further assist you.


Can I contact you through social media with account questions?
While we love interacting with everyone on social media, please contact us via email at support@kyutbox.com with any questions or issues specific to your account. We don't always get notifications and for privacy reasons, it's much easier to help you through email.

 

Do you have another question that isn't listed?
Email us with any question you have at support@kyutbox.com and we will get back to you within 48 hours.

 

Unhappy?

Please remember that we are a small team and human too. We want you to be happy and strive for you to have the best experience you can, as a small start-up sometimes things can happen and workflows might need to be optimized. Thanks for understanding!